Refund Policy
Last Updated: August 25, 2026 | Effective Date: August 25, 2026
1. Transparent, One-Time Payment Model
At PrivacyCV, we believe in complete billing transparency. We operate on a non-recurring, one-time payment model. When you purchase review credits or a 30-day Career Pass:
- Zero Subscriptions: There are no recurring memberships or hidden auto-renewals.
- No Automatic Re-billing: Your card is charged only once for the exact item you select.
- No Surprise Fees: When a 30-day pass expires, it simply ends without ongoing charges.
2. Money-Back Guarantee (Unused Credits & Passes)
We want you to be completely confident in your purchase. If you purchase any paid credit bundle or 30-day Career Pass on PrivacyCV and have not utilized the service, you are eligible for a 100% full refund within 14 calendar days of the original transaction date.
Eligibility Conditions for Full Refund:
- The refund request is submitted within 14 days of purchase.
- No review credits from the purchased bundle have been consumed.
- For 30-day Career Passes, the pass has not been actively used to generate AI reviews, role matches, or cover letters.
3. Failed Operations: Automatic Credit Restoration
PrivacyCV includes built-in transactional protection for your credits. When you initiate an AI Recruiter Review, Role Description Match, or Tailored Cover Letter, 1 credit is temporarily reserved.
Automatic Restoration Rule:
If an AI operation fails to complete successfully due to an API timeout, server interruption, or technical error, the reserved credit is automatically and immediately restored to your account balance. You do not need to contact support or file a manual claim for transient technical failures.
4. Consumed Digital Services & Outages
Due to the instant, computational nature of AI processing and real-time document analysis, operations that have been successfully generated and delivered to your screen are considered fully rendered digital services and are non-refundable based on subjective preferences or hiring outcomes.
However, if you experience a persistent system malfunction that our support team is unable to resolve, we will issue a full monetary refund or replacement credits at our discretion.
5. How to Request a Refund
Requesting a refund is simple and requires no complicated forms:
- Send an email to support@privacycv.com with the subject line
Refund Request - [Your Order ID]. - Include the email address used during checkout and your Order ID or transaction receipt.
- Include a brief note explaining the reason for your request to help us improve our service.
6. Payment Processing & Dispute Resolution
Payments on PrivacyCV are processed securely through authorized payment partners. All transactions are protected with industry-standard encryption.
If you have a billing question or issue, please contact support@privacycv.com first so we can assist and resolve it swiftly. Nothing in this policy limits any non-waivable statutory consumer rights or applicable dispute rights provided by our payment partners or governing law.